EZ-rate is an easy to use customer satisfaction rating tool. It provides valuable insight into how satisfied your customers are with your products and services.
Customers can quickly and easily rate your products and services by simply clicking a button inside the body of an email. These ratings are gathered and stored inside a central repository that management can review and analyze through the use of an easy to use web interface.
Predefined dashboards allows management to review customer satisfaction at a glance. Analytics and reporting tools inside the web management console allows management to drill down and do an in-dept analysis on customer ratings.
The management interface is provided as a service that can be easily accessed through a web interface. This means that there is no need for cumbersome server installations. Email rating interfaces are also provided through generated HTML, which is then added to email signatures. This eliminates the need for installing software on workstations. No overheads or additional resource usage on your existing infrastructure.
Customizable html email snippet
Load your own rating levels and images
Add your own mail client credentials
Notifications can be email to multiple users and external email addresses
Customize email sending criteria
Dashboard view with overall report on ratings with drill down and filtering
Review ratings to improve performance
Add multiple departments with their own rating levels, email notifications and users
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