Are my customers happy?

The best way to improve your business is by listening. And together with listening, the lifeblood of any business is providing excellent customer service. With an online survey, you can collect information about what your customers like and dislike so that future decisions made by management will be based on their wants rather than yours! 

Gathering feedback from customers on existing products or services as well as employee and customer relationships will provide you with the insight to drive future decisions, and will create an environment for customer loyalty.


Customer surveys are essential feedback tools that help businesses to understand customer needs and expectations. When customers feel like their opinion is valued, they are more likely to remain loyal and continue doing business with a company. Furthermore, customer feedback can provide valuable insights that can help improve products and services. To get the most helpful

feedback, surveys should be well-designed and focus on specific areas that the company wants to know more about. Additionally, it is important to ensure that customer surveys are easily accessible and take only a few minutes to complete. By making customer feedback a priority, businesses can create opportunities for improvement and maintain customer satisfaction.

Why is feedback important?

  • Building loyalty with the customer
  • Get actionable customer feedback in real-time to make better decisions
  • Understand what customers want and need from your product or service
  • Respond quickly to negative feedback and turn it into a positive experience for the customer
  • Figure out what is not working, and fix these issues
  • Find new opportunities for services or customer retention
  • Building up your customer base
  • Get insights on competitor services
  • More informed decisions make for satisfied customers!

The EZ Rate tool is a customer satisfaction machine made easy to use with an email signature and allows customers to rate your services with the click of a button.

Features of the EZRate Customer Satisfaction Feedback Tool


At EZ Rate, we understand that customer feedback is essential for a business to thrive. That’s why we’ve developed a web-based tool that provides a live dashboard with drill-down and filtering options to help you make informed decisions about your customer feedback. With our EZ Rate tool, you’ll be able to quickly and efficiently track customer satisfaction levels, identify areas of improvement, and take action to improve your customer experience. 

Customizable Signature Design

Our EZ Rate tool makes it simple to create a custom email signature for your company. The email signature is completely customizable, so you can tailor it to match your company’s randing.

Mail Server

If you’re using a mail server, you’ll need to use your mail server credentials for our EZ Rate tool. This way, emails won’t be blocked by your spam filters. To do this, simply login to your account and go to the settings tab. Then, enter your mail server credentials into the ‘Mail Server’ field.

Once you’ve done this, our system will use your mail server to send emails, and your spam filters shouldn’t block them. 

Email Notifications

Would you like to be instantly notified whenever a customer leaves feedback about your business? With our email notification system, you can receive an email whenever a customer fills out a satisfaction survey. You can customize the email criteria only to receive notifications about positive or negative reviews, or both. This way, you can quickly address any customers’ problems. Plus, our email notification system makes it easy to keep track of customer feedback over time. This can be valuable information for making decisions about your business. 


Easily Review or escalate each customer service rating to improve company performance. In some cases, customer service ratings will need to be escalated to a higher authority, such as a manager or supervisor, in order to resolve the issue. Escalating customer service ratings can help to improve company performance by ensuring that customer concerns are addressed in a timely and effective manner.

Multiple Departments

Adding multiple departments with their own customer satisfaction rating levels can help you keep track of which areas need improvement and which are doing well. You can also set email notification preferences for each department, so you’ll always be up-to-date on the latest developments. Additionally, adding additional users will give you more eyes on the data and help you make more informed decisions. Ultimately, taking these steps will help you improve your customer satisfaction levels and better manage your business.


feedback from customers is essential to any business. It can help you identify areas where your company excels and areas that need improvement. By using a tool like EZ Rate, you can make the process of collecting customer satisfaction feedback easier and more efficient. Our team would be happy to provide you with a free demo of our product so that you can see how it can benefit your business. Contact us today to get started!

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+27 (0) 10 007 4430

Cape Town

+27 (0) 21 007 2655

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